Policies

Our Policies

Why do you have to know the policies of our moving company before hiring us? One of the most important reasons to know and understand our company's policies is to avoid any misinterpretation from our company or mistake done by you. Even if you are happy with our quotation and other things like online reviews, still, you must go through the company policies of our moving company and make sure you know what you can and cannot expect from it.

It is very important to know and understand the all major policies of our moving company. Since these will give you some idea of how to proceed in case some issues arise while shifting your goods.

Billing and Payment Terms and conditions

What do you think about the terms and conditions of our moving company? Before finalizing the deal with them we have to make sure that they are offering the right kind of service as well as insurance cover and all other services. We are experienced and work hard to pack and move your belongings with full professionalism and dedication. Generally, we take 100% advance before the actual shifting. Although sometimes we take 50%-80% of the total amount and rest after the delivery. If you cancel the order we refund deducting up to 20% of the total bill.

Terms and Conditions of Our Moving Company This is one of the most important aspects while moving house. You have to understand completely the bill and its policies regarding deductions, reimbursement, advance payments etc. If any mistake is made in this part, your next step would be to ask for a refund. If we have not made any mistakes but your payments terms and conditions of our company are unsatisfactory then we would try to recover the money from you. But if your billing and payments terms and conditions of our company is good and you are satisfied with the bill then we would try to complete the bill without advance payment and if we can't recover the money then you would have a chance to ask for a refund.

The only way to keep us away from such problems is to ensure that the bill is submitted along with the correct invoice with no errors and omissions. In most cases, our customer also has to submit the bill in the right section of the house with correct names and addresses. If they are not submitting the bills in this manner then we can refuse to move into your new home. Your moving company will also have to make all the necessary arrangements to clear your bill with your homeowner’s association. But if the bill is properly filled and you satisfied with it then we can proceed with your moving.

Policy on How We Protect Privacy of Customers

We do not use the customers' records in any way, shape, or form anyway, therefore we do not include this policy in our online website. This policy makes it clear that we do not use any part of the customers' records in any way to contact or promote any business to potential customers. So, what is this all about? It is important to understand this policy as it provides you with complete insight into how we protect the privacy of our customers while we operate our business.

Our privacy policy makes it clear that we never ever share or sell any customer's information to third parties (unless we specifically need to do so in the course of our normal business operation). As we would be able to clearly understand from this policy, we do not use the customers' records to build up any database and we do not use the information obtained from the customers to contact our existing or potential clients. Therefore, we can understand that this policy clearly makes our privacy policy clear and we would welcome any queries from our past and current customers. In fact, if you are not satisfied with this policy, we can provide you with an unconditional full refund of your purchase.

Third-party Insurance Policies of the Goods

The first policy is the Physical Damage Liability. This policy provides all our moving services with insurance coverage against any physical damage to properties while in transit. You can expect this particular policy to cover for damage done to the property due to collision with other moving vehicles or objects, fire outbreaks, vandalism, theft, and any other damage that may occur during the course of the service.

Another policy is the Personal Effects Liability coverage which protects our customers' personal items such as jewellery, clothing, shoes, books, records, etc. You can expect this particular policy to provide coverage for accidental loss or damage to your belongings while transporting them. This particular coverage also includes the replacement cost of the belongings if they were destroyed due to the negligence of the owner.

The third policy is Property Damage Liability. This particular policy covers any liability arising out of damage to or theft of your belongings. It also provides coverage for any indirect or consequential damage to another party caused by your negligence while moving your belongings. As a customer, you are also covered under this policy in the event that your belongings are lost or damaged while your belongings are being moved by our professional mover.

These are just some of the policies our company offers. However, before choosing to work with us, you must make sure that you understand all the insurance policies clearly. We recommend that you consult an attorney before signing any documents with our company. As always, it is advisable to take time and compare the different insurance policies before choosing one for yourself.

Disclaimers

As a small business owner who has been in the trucking industry for five years, I have had the occasion to many instances where companies would have used Disclaimers and the items that you can't shift. If you own a fuel terminal or even if you own an international cargo company, it is important that you read the terms and conditions associated with Disclaimers. Some of them have very specific requirements on how the company can use these items in the event of an emergency. It is also very important to know what you are allowed to shift and why.

The regulations that pertain to Disclaimers state that the item that you can not move are items that are considered "oil-wastage". An oil-wastage claim must be filed with the Transportation Safety Board under the National Oil Pollution Discharge Elimination Act (NOPDA). In most cases, the claim is valid for up to 15 years. Other common items that are not allowed to be placed on Disclaimers are corrosives, flammables, fireworks, explosives, pesticides, radioactive materials, and toxic materials. There are also restrictions that pertain to the amount of weight that can be placed on a Disclaimer.

There are also regulations that pertain to how the Disclaimers are to be filled out and how they are to be signed. Before signing a Disclaimer, it is important that you understand all of the restrictions associated with that claim and are completely aware of the time frame in which the restrictions are in place. You should also look closely at the language that is used in the Disclaimers in order to make sure you understand what is contained in the document and if the restrictions are clearly stated.